WHAT DO I DO IF I HAVE A PROBLEM WITH MY TENANCY

Our team are available to speak to you seven days a week. Getting in touch with us couldn’t be easier. Head over to our Contact Us page and choose from one of the several contact options.

Costs & Reference Information

Admin costs

£150 per applicant

  • Application fee will be charged by premier lettings to do credit checks and references on the tenant before property is let.
  • Agency fee is non refundable.
  • If Guarantor is required there will be additional £25 charge.

Once we have received your administration fee we will apply for the appropriate references via a referencing agent. These will include previous landlord / managing agent referees, employment references and credit checks.

At this stage you will also be required to provide us with:

  • Proof of photographic identification (Passport or drivers card license)
  • Proof of current address (items accepted are: utility bill dated within last 3 months, tenancy agreement signed and dated within last 6 months, current TV license or bank statement within the last 3 months)
  • As of 1st February 2016 you must prove that you have a right to rent a property in England by providing original documents such as an EEA or Swiss Passport, national identity card, current Visa or Work Permit.
  • We CANNOT accept the following: HM Revenue & Customs documents, NHS medical card, Letters from accountants or solicitors, Mobile phone bills.
Tenants Information
Tenants Deposits

DEPOSIT AND UTILITIES

Is my deposit protected?

If you rent a property which is managed by Premier Lettings Solutions then your deposit will be registered with the tenancy deposit scheme (TDS) and the money will be sent directly to them. We will provide you with a certificate as proof. If you rent a property which is “Let Only”, then your deposit will be passed to the landlord who will be responsible for protecting your deposit and providing you with proof, usually in the form of a certificate.

 

Who is responsible for setting up utility services?

You as the tenant are responsible for setting up accounts with the utility companies directly when you move into your property and also when you leave, taking care to provide meter readings at the beginning and end of the tenancy.

How do I renew my contract after the first year?

You should inform us 60 days prior to the end of your tenancy to allow enough time to arrange all the related administration.

 

How do I serve notice to vacate my rental property?

Notice would need to be served in accordance with your particular lease agreement by recorded delivery to our office address or emailed to muzzar@www.premierlettingssolutions.co.uk

It is your responsibility to ensure this email has been received, so we would advise following up the email with a phone call to 07985 768183

 

What penalties will I incur should I cancel my lease agreement early?

The primary liability is for rent until the end of the contract or its break clause point.

If the landlord agrees to re-market the property and once a new tenant is found, then your liability will be reduced to covering the landlord’s commission and any other expenses from when the property is re-let. Payments would be calculated on a pro-rata basis for the unexpired term of the contract.

What should I do with the keys at the end of the tenancy?

Unless specific instructions are given by your landlord keys should be returned to our office. Please ensure all sets are returned and that this happens on or before the last day of your tenancy.

Please note that you will be liable for rent on a daily basis until the keys are returned. All keys must be returned and charges will be applied for lost keys.

 

When is my deposit returned to me?

Once the check-out has been conducted, the property has been cleaned to a satisfactory standard and we have received instructions regarding the deposit from the landlord, the money will be returned to your account. If in the event of any deductions that are needed to be taken this will be discussed with you and will be taken from the deposit.

This can take up to 10 working days but we will try to ensure your deposit is returned to you as quickly as possible.